Shipping policy

SHIPPING POLICY

Last updated: September 18, 2026

At Profunda Honey, each order is carefully prepared and packed to ensure it reaches you in the best possible condition.

SHIPPING CARRIER

Orders within Türkiye are shipped via DHL eCommerce.

Once your order has been dispatched, you will receive shipping and tracking information using the contact details provided with your order.

ESTIMATED DELIVERY TIMES

Estimated delivery times after dispatch are:

• Istanbul: Same-day delivery
• Ankara and Izmir: Next-business-day delivery
• Other cities in Türkiye: Approximately 2 business days

Delivery times are estimates and may vary depending on the delivery address, order time, carrier operations, public holidays, weather conditions, or other circumstances outside our reasonable control.

ORDER PROCESSING

Orders are prepared for shipment after successful payment confirmation.

Orders placed outside business hours, on weekends, or on public holidays may be processed on the next business day.

Once an order has been handed over to DHL eCommerce, delivery timing may be subject to the carrier's operational conditions.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address, telephone number, and other information required for delivery.

Please review your delivery information carefully before completing your order.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at info@profundahoney.com. We will do our best to assist you before the order is dispatched.

DELIVERY AND TRACKING

Once your order has been dispatched, tracking information will be provided where available.

If you experience an issue with the delivery of your order, please contact us at info@profundahoney.com and include your order number.

DAMAGED PACKAGES

If your order arrives damaged, please retain the product and all original packaging and contact us as soon as possible at info@profundahoney.com.

Please include your order number and clear photographs of the product and packaging so that we can review the issue.

Damaged, defective, or incorrect orders will be handled in accordance with our Return & Refund Policy.

DELIVERY DELAYS

While we work with our shipping partner to ensure orders arrive as quickly as possible, occasional delays may occur due to circumstances beyond our reasonable control.

Profunda Honey cannot guarantee specific delivery dates or times unless expressly stated otherwise.

CONTACT

For questions regarding shipping, delivery, or tracking, please contact:

Profunda Bal Satış Gıda Ticaret Anonim Şirketi
Esentepe Mah. Kore Şehitleri Cad. No: 53, İç Kapı No: 1
Şişli, Istanbul, Türkiye

Email: info@profundahoney.com
Website: profundahoney.com