Privacy policy

Last updated: September 18, 2026

Profunda Honey, operated by Profunda Bal Satış Gıda Ticaret Anonim Şirketi, operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Profunda Honey is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, phone number, and email address.

• Payment and transaction information, including your payment method, transaction details, payment status and payment confirmation. Payment card information is processed securely by our authorized payment service providers and is not stored directly by Profunda Honey.

• Account information, including your username, password, preferences, and settings, where applicable.

• Transaction information, including the products you view, place in your cart, purchase, return, exchange, or cancel, as well as information relating to your previous transactions.

• Communications with us, including information you provide when contacting us regarding an order, customer support request, reservation, or other inquiry.

• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information, including information regarding how and when you interact with or navigate the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

• Directly from you, including when you create an account, make a reservation or purchase, use the Services, communicate with us, or otherwise provide us with your personal information.

• Automatically through the Services, including information collected from your device when you use our Services or visit our website, and through cookies and similar technologies.

• From our service providers, including companies that provide technology, payment processing, fulfillment, shipping, analytics, customer service, and other services on our behalf.

• From our partners or other third parties, where permitted by applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences, send notifications related to your account or orders, process purchases, returns, refunds or other transactions, manage your account, arrange shipping and delivery, provide customer support, and improve your shopping experience.

Marketing and Advertising

Where permitted by applicable law, and where any required consent has been obtained, we may use your personal information to send marketing, advertising, and promotional communications by email or other channels.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in our communications.

Security and Fraud Prevention

We may use your personal information to provide a secure payment and shopping experience, authenticate accounts where applicable, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect our Services, business, customers, and other users.

Communicating with You

We use your personal information to communicate with you regarding reservations, purchases, payments, orders, shipping, returns, refunds, customer support inquiries, and other matters relating to our business relationship with you.

Legal Reasons

We may use your personal information to comply with applicable laws and regulations, respond to valid legal processes or requests from competent authorities, investigate or participate in legal proceedings, enforce our terms and policies, and protect or defend our legal rights.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and subject to applicable law.

These circumstances may include:

• With Shopify and other vendors and service providers that perform services on our behalf, including website hosting, IT management, payment processing, analytics, customer support, fulfillment, and shipping.

• With authorized payment service providers for the purpose of securely processing and confirming payments.

• With shipping and logistics providers, including DHL eCommerce, where necessary to prepare, ship, track, and deliver your order.

• With business and marketing partners that assist us in providing marketing or advertising services, where permitted by applicable law.

• When you direct, request, or otherwise consent to the disclosure of information to a third party.

• With our affiliates or within our corporate group, where applicable.

• In connection with a corporate transaction, such as a merger, acquisition, restructuring, or sale of assets.

• Where disclosure is necessary to comply with applicable legal obligations, respond to lawful requests from authorities, enforce our terms or policies, or protect the rights, property, and safety of Profunda Honey, our customers, or others.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other service providers, including service providers located in countries other than the country in which you reside, where necessary to provide and improve the Services.

In addition, we may use certain Shopify features that incorporate data and information obtained from your interactions with our store. In these circumstances, Shopify may be responsible for certain processing of your personal information.

To learn more about how Shopify uses personal information and the rights that may be available to you, please visit the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also access Shopify's Privacy Portal at:

https://privacy.shopify.com/en

THIRD-PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated by third parties.

If you follow a link to a website or platform that is not affiliated with or controlled by us, we recommend reviewing that third party's privacy and security policies and other applicable terms.

We do not control and are not responsible for the privacy, security, accuracy, or reliability of third-party websites or platforms.

The inclusion of a third-party link on our website does not, by itself, imply endorsement of that third party, its website, products, services, or practices.

CHILDREN'S DATA

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the details provided below so that we can review and, where appropriate, delete the information.

SECURITY AND RETENTION OF YOUR INFORMATION

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide the Services, fulfill orders, maintain appropriate business and transaction records, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

Retention periods may vary depending on the type of information and the purposes for which it is processed.

YOUR RIGHTS AND CHOICES

Depending on where you live and subject to applicable law, you may have some or all of the following rights in relation to your personal information:

Right to Access / Know

You may have the right to request access to personal information that we hold about you.

Right to Delete

You may have the right to request deletion of certain personal information we maintain about you, subject to applicable legal exceptions and retention requirements.

Right to Correct

You may have the right to request correction of inaccurate or incomplete personal information we maintain about you.

Right of Portability

In certain circumstances, you may have the right to receive a copy of personal information we hold about you in a portable format and/or request that it be transferred to another party.

Managing Communication Preferences

You may opt out of promotional emails at any time by using the unsubscribe option provided in our marketing communications.

If you opt out of promotional communications, we may still send you non-promotional communications relating to reservations, purchases, payments, orders, deliveries, customer service, or other transactions with us.

You may exercise applicable rights by contacting us using the contact details provided below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law. Where permitted, you may also designate an authorized representative to submit a request on your behalf.

We will respond to valid requests within the time periods required by applicable law.

COOKIES AND SIMILAR TECHNOLOGIES

Our website and Shopify may use cookies and similar technologies to operate the Services, remember preferences, understand how visitors use the website, improve performance, provide relevant functionality, and, where permitted, support analytics and marketing activities.

Your ability to manage or reject certain cookies may depend on your browser settings, device settings, location, and the consent controls made available through our website.

COMPLAINTS

If you have a complaint regarding how we process your personal information, please contact us using the details provided below.

Depending on where you live, you may also have the right to lodge a complaint with the competent data protection or supervisory authority in your jurisdiction.

INTERNATIONAL TRANSFERS

We and our service providers may transfer, store, or process personal information outside the country in which you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

For transfers of personal information from the European Economic Area or the United Kingdom, this may include recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, applicable UK transfer mechanisms, or transfers to jurisdictions recognized as providing an adequate level of data protection, as applicable.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technology, or applicable legal and regulatory requirements.

When we update this Privacy Policy, we will publish the revised version on this website and update the "Last updated" date above. Where required by applicable law, we will provide additional notice.

CONTACT

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any rights available to you, please contact us at:

Profunda Bal Satış Gıda Ticaret Anonim Şirketi
Esentepe Mah. Kore Şehitleri Cad. No: 53, İç Kapı No: 1
Şişli, Istanbul, Türkiye

Email: info@profundahoney.com
Website: profundahoney.com