Refund policy

At Profunda, every jar is prepared and packed with care to ensure it reaches you in perfect condition.

Due to the nature of our products as food items, we are unable to accept returns or exchanges for reasons other than damaged, defective, or incorrect products, except where otherwise required by applicable consumer law.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or if you receive an incorrect item, please contact us at info@profundahoney.com as soon as possible after receiving your order.

Please include your order number, a brief description of the issue, and clear photographs of the product and its packaging so that we can assess the situation.

Once your request has been reviewed and approved, we will arrange a replacement or refund, as appropriate.

Returns

Please do not send any products back without contacting us first. If a return is required, we will provide you with the necessary return instructions.

Products must be returned in their original packaging and in the condition in which they were received. For food safety and hygiene reasons, products that have been opened, used, or had their seal compromised cannot be returned unless they are defective.

Refunds

Approved refunds will be issued to the original payment method. Please note that processing times may vary depending on your bank or payment provider.

Shipping

Orders are shipped via DHL eCommerce. If your order has been damaged during transit, please retain the product and all original packaging until your claim has been reviewed.

For any questions regarding your order, returns, or refunds, please contact us at info@profundahoney.com.